Frequently asked questions

我們希望您在CLESIGN的每一次購物都是愉快的體驗。了解我們的退換貨政策，讓您購物無憂，遇到任何問題，我們都在這裡隨時為您提供協助。以下是我們的退貨指南與注意事項： At CLESIGN, we want every shopping experience to be enjoyable and satisfying. If you encounter any issues with your purchase, we’re here to help. Below is our returns policy to ensure your shopping experience is worry-free:

在CLESIGN，我們明白購物應該充滿快樂和滿足。如果您對所購買的商品有任何不滿意，我們將竭力為您提供幫助。為了保障您的購物體驗無憂無慮，以下是我們的退換貨政策： 🌟 七日鑑賞期：從您收到商品的當日起，您有七天的時間仔細鑑賞商品，考慮是否需要退換。如果決定退換，我們會努力讓過程簡單且快捷。不過，為了保障衛生與商品品質，某些產品不適用於退換服務。請參閱我們的具體退貨政策。 退貨政策： 1. 退貨期限：自您收到商品起，您有7天的時間退回產品。我們承諾退還商品費用，但運費將從退款中扣除，除非我們寄送了錯誤的商品。 2. 退貨條件：產品必須保持全新狀態，未曾使用，並且仍然在原包裝內。如果物流抵達顯示收貨超過7天，恕無法接受退貨或換貨。 3. 不適用退貨的商品：個性化定制產品、禮品卡等不具備退貨資格，除非產品存在缺陷或在運輸過程中損壞。 退貨流程： 請點選我們的退貨表單填(https://forms.wix.com/r/7252358442789110303)寫退貨資訊，將其與產品一同寄回給我們。我們將在收到退貨後進行處理，並確認是否符合退貨條件。 We understand that shopping should bring joy and fulfillment. If you have any concerns about the products you’ve purchased, we’re committed to assisting you. To guarantee a hassle-free experience, here’s an overview of our returns and exchanges policy: 🌟 7-Day Inspection Period: From the day you receive your product, you have seven days to carefully review and decide if you wish to return or exchange it. If you do, we aim to make the process as simple and quick as possible. However, for hygiene and quality control reasons, some items are not eligible for returns or exchanges. Please review our detailed returns policy. Returns Policy: 1. Return Window: You have 7 days from the date of receiving your product to return it. We will refund the product cost, but shipping fees will be deducted from your refund unless we shipped the wrong item. 2. Return Conditions: The item must be unused, in its original condition, and in the original packaging. Returns or exchanges will not be accepted if more than 14 days have passed since your purchase. 3. Non-Returnable Items: Customized products, gift cards, and certain other items are not eligible for return unless there is a defect or damage during shipping. Return Process: Simply fill out the Return Form and place it inside your package when sending the item back to us. We will process your return as soon as it’s received and confirm that it meets the return criteria.

產品有保固嗎？ CLESIGN的產品壽命取決於使用頻率、運動強度和保養方式等多種因素。我們堅信CLESIGN瑜伽墊將為客戶提供持久價值。我們選用可生物降解材料並專注於可持續製造過程，這不僅能滿足您的需求，還能減少對環境的影響。 雖然長期使用可能會導致產品磨損，就像跑鞋會隨時間變舊一樣，但我們無法提供具體的產品保固或質保。然而，我們相信我們的瑜伽墊在環保與耐用性方面達到了最佳平衡。 Is there a warranty on CLESIGN products? The lifespan of CLESIGN products can vary based on how often the mat is used, the intensity of your practice, and how well you care for it. We are confident that CLESIGN mats provide lasting value to our customers. We use biodegradable materials and focus on sustainable manufacturing processes that meet your needs while reducing environmental impact. While consistent use may naturally wear out your mat over time, much like running shoes, we do not offer specific warranties. However, we firmly believe we have struck the best balance between eco-friendliness and durability.